Privacy Policy

Privacy Policy for CRENOVA 3D FACTORY

Last Updated: 26th June

This Privacy Policy describes how CRENOVA 3D FACTORY (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or interact with our website https://crenova3dfactory.com (the “Site”), purchase products, or engage with our services (collectively, the “Services”). “You” and “your” refer to any individual using or interacting with our Services.

By using our Services, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

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1. Changes to This Policy

We may update this Privacy Policy periodically for legal, operational, or regulatory reasons. Updates will be posted on our website with a revised “Last Updated” date.

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2. Information We Collect

We collect information to operate effectively and provide you with the best experiences. Information is collected in the following ways:

a. Information You Provide

When you use our Services, you may provide information such as:
   •    Personal details: name, email, phone number, shipping/billing address.
   •    Order details: product preferences, designs, custom 3D print requests.
   •    Account data: if you create an account, we collect your username, password, and related security information.
   •    Customer support: messages, inquiries, or custom requests sent to us.

b. Information We Collect Automatically

We may use cookies, pixels, and analytics tools to collect:
   •    Device and browser info
   •    IP address and general location
   •    Website interaction data (pages visited, time spent, actions taken)

c. Information from Third Parties

We may receive data from:
   •    Payment processors (e.g., Razorpay, PayPal)
   •    Shipping partners
   •    Platforms like Shopify or other e-commerce tools that host or support our services

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3. How We Use Your Information

We use your information for purposes such as:
   •    Order Fulfillment: to process and deliver your 3D printed products
   •    Customer Service: to communicate with you regarding inquiries, changes, or support
   •    Customization: to provide customized prototypes or designs as per your request
   •    Marketing: to send promotional content (only with your consent)
   •    Security & Fraud Prevention: to monitor suspicious activity and protect your data

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze usage. You can manage your cookie preferences in your browser settings. Disabling cookies may affect site functionality.

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5. Sharing Your Information

We do not sell your personal data. However, we may share your data with:
   •    Vendors and service providers (e.g., hosting platforms, payment processors, couriers)
   •    Legal authorities if required to comply with applicable laws
   •    Affiliated partners if necessary for business operations or collaborations

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6. Data Retention

We retain your information only for as long as necessary:
   •    To complete your orders
   •    To comply with legal obligations
   •    To resolve disputes or enforce agreements

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7. Your Privacy Rights

Depending on your region, you may have the right to:
   •    Access or correct your personal information
   •    Request deletion of your data
   •    Withdraw consent for marketing communications
   •    File a complaint with a data protection authority

To exercise your rights, email us at support@crenova3dfactory.com.

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8. User-Generated Content

If you leave product reviews or upload custom designs to public areas of the site, this information may be visible to others. Please avoid sharing sensitive information.

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9. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their content or privacy practices. We encourage you to read their policies.

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10. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us to delete it.

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11. International Users

By using our Services from outside India, you agree to the transfer, storage, and processing of your information in India or other countries where we or our providers operate.

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12. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:

📧 support@crenova3dfactory.com
📍 Crenova 3D Factory, Pune, Maharashtra, 4011033, India